2.1 CrafterStudio24 is the trading name of Studio 24 Digital Ltd, a company registered in England and Wales under number 11551667, whose registered office is at 20 Jackson Close, Slough, Berkshire, London, United Kingdom, SL3 7FP.
2.2 You may contact us by telephoning our customer service team or by e-mailing us at email@example.com. If you wish to give us formal notice of any matter in accordance with these Terms and Conditions, please see Clause 13.
3.1 In order to enter into a Contract with us, you must be a business customer and not a consumer.
3.2 By entering into a Contract, you hereby represent to us that:
a. you are purchasing our products and services solely for use in connection with your trade, b. business, craft or profession and not for your personal use;
you have authority to bind any business on behalf of whom you use our site to purchase products and services.
4.1 Our Website Package is made up of the following six Components:
4.2 We may offer you certain add-on products in addition to the Website Package. We shall notify you of the specific terms relating to such add-on products at the time at which they are offered, including price, payment, delivery and cancellation, which shall apply to the provision of add-on products in addition to these Terms and Conditions.
4.3 Certain add-on products may not be available to all customers and, where we act as an intermediary in respect of third party add-on products, we shall not be liable for any damages, losses or expenses of any kind due to the use of such third-party add-on products.
5.1 Where you make your order online, our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process. Where you make your order by telephone, our operatives will guide you through the order process and will review your order with you before the process is concluded.
5.2 Please note that while we may acknowledge that you have placed an order by sending an email, this email does not mean that your order has been accepted. Acceptance of your order will take place as described below.
5.3 We will confirm our acceptance to you by e-mail. The Contract between us will only be formed when we send you our acceptance e-mail. The date on which our acceptance e-mail is sent will be the Commencement Date.
5.4 The Contract will remain in force for twelve (12) months from the Commencement Date ("Initial Term"), subject to its renewal in accordance with Clause 5.5 or its earlier termination in accordance with these Terms and Conditions.
6.1 We may terminate all or part of the Contract with immediate effect by giving written notice to you if:
6.2 You are entitled to terminate the Contract by contacting our customer service team:
We will provide you with written confirmation of your cancellation request.
6.3 We may withdraw any package product, or any promotional offer related to a package product, at any time without notice. Where we do so, we will honour any Contract for that package which has been formed prior to the date of the withdrawal.
7.1 You must provide us with all Website Content by the agreed deadline through the email on our email id firstname.lastname@example.org. We do not accept Website Content sent to us via post or facsimile.
7.2 You will retain all Intellectual Property Rights owned or licensed by you which are provided to us as part of the Website Content. We will retain all Intellectual Property Rights owned or licensed by us which are made available to you or used or developed by us in the course of the provision by us of our products and services.
7.3 You must obtain permission to use any third party Intellectual Property Rights that you provide to us as part of the Website Content. By entering into the Contract, you warrant that you have the legal right to provide such Intellectual Property Rights to us for the purposes of the Contract. We reserve the right to request evidence that such permissions have been obtained.
7.4 You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including without limitation any direct, indirect or consequential losses, loss of profit, loss of business or sales, loss of or damage to goodwill or our reputation and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with any actual or alleged infringement of any third party Intellectual Property Right relating to or in connection with the performance of our obligations under the Contract, except where such infringement arises from information or other materials or services provided by us.
7.5 Your Website Content, including any advertising of products or services related thereto, must comply and you undertake to provide that it will comply with any description and warranties made, all applicable law (including without limitation relevant advertising and broadcasting regulations, consumer credit legislation and the Trade Descriptions Act 1968), the Contract including these Terms and Conditions, and any of our standards for acceptable content provided or made available to you from time to time. We reserve the right (but undertake no duty) to make a determination as to whether your Website Content is in compliance with the above and we may immediately suspend or terminate services if we determine that such Website Content does not comply. If you are advertising goods in the course of your trade or business this must clearly be stated during the order process.
7.6 We may monitor your use of our products and services.
7.7 You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including without limitation any direct, indirect or consequential losses, loss of profit, loss of business or sales, loss of or damage to goodwill or our reputation and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with any breach by you of Clause 7.5 or otherwise in connection with the Website Content, except where such breach arises from information or other materials provided by us.
8.1 This is a 12 month contract and:
8.2 We reserve the right to adjust the Charges at any time if the cost to us in providing products or services to you increases.
8.3 Charges shall be in your local currency.
8.4 You can pay for our products and services using a credit or debit card only.
8.5 If you cancel your Contract with us within the time limits specified in clause 6.2 above you will receive a full refund less any charges we have incurred in relation to the publication of your Website.
8.6 Refunds requested in any other circumstances will be given solely at our discretion.
9.1 We only supply our products and services for internal use by your business, and you agree not to use our products and services for any resale purposes.
9.2 Nothing in these Terms and Conditions limits or excludes our liability for:
9.3 Subject to Clause 9.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
9.4 Subject to Clause 9.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for any indirect or consequential loss.
9.5 Subject to Clause 9.2, we will under no circumstances whatever be liable to you or to any third parties, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract in respect of the Website Content.
9.6 Subject to Clauses 9.2 – 9.5 inclusive, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total annual price of the Website Package provided to you.
9.7 Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to our products or services. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. This shall include (without limitation) any warranty that our product or services will be fit for purpose.
10.1 You will receive instant e-mail acknowledgement of any customer service request made via our email address.
10.2 We will endeavour to respond to all customer service requests within 24 hours. Where this is not possible, we will endeavor to respond within a maximum of 5 days.
10.3 We will use reasonable endeavours to finally resolve any customer service requests within 48 hours of sending our first response in accordance with Clause 10.2.
11.1 A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of our products or services. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for you. We therefore:
11.2 Please send all complaints to email@example.com. We will endeavour to respond to complaints within 24 hours of receipt by us. Where this is not possible, we will endeavour to respond within a maximum of 5 days.
11.3 For any abuse complaints (phishing scams, spam e-mails etc.) please send all complaints to firstname.lastname@example.org. We will endeavour to respond to complaints within 24 hours. Where this is not possible, we will endeavour to respond within a maximum of 5 days.
12.1 We may change these Terms and Conditions at any time and we will notify you of such changes via our website www.crafterstudio24.co.uk (or via any other methods we may, in our discretion, choose to use). Your continued use of the products and services under a Contract shall be deemed acceptance of the amended Terms and Conditions.
12.2 Every time you order products or services from us or renew your agreement, the Terms and Conditions in force at the time of your order or renewal, as applicable, will apply to the Contract between you and us.
13.1 Any reference in these Terms and Conditions, to “in writing” shall include e-mail.
13.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
13.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
13.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
13.5 The provisions of this Clause shall not apply to the service of any proceedings or other documents in any legal action.
14.3 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
A Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
16.1 We may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under a Contract, but this will not affect your rights or our obligations under a Contract.
16.2 You will not assign or otherwise transfer the Contract or any of your rights and obligations under the Contract, without our prior written consent. Any assignment or transfer in violation of this Section 16 will be void.
16.3 Subject to the foregoing, the assignment of Contract will be binding upon, and inure to the benefit of the parties and their respective permitted successors and assigns.
Each of the Clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to effect and intent of the original portion. If such construction is not possible, the invalid or unenforceable portion will be severed from the Contract but the rest of the Contract will remain in full force and effect.
The failure by us to enforce any provision of the Contract will not constitute a present or future waiver of such provision nor limit our right to enforce such provision at a later time. All waivers by us must be in writing to be effective.
19.1 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
19.2 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).